CUSTOMER EXPERIENCE

CUSTOMER-JOURNEY

BRAND WE WORK WITH

Industry-Partners
What makes us different?
AG Stoneworks has many years’ experience working with interior designers, architects and developers. We fully understand the pressures involved with the multiple aspects for consideration on a given project.

Although stone will be just one of many materials and choices that go into a room, the solid stone surfaces are the most striking highlight and a significant proportion of the budget. This is where the AG Stoneworks team can assist with selection and procurement of this key element.

What makes us different?
AG Stoneworks has many years’ experience working with interior designers, architects and developers. We fully understand the pressures involved with the multiple aspects for consideration on a given project.

Although stone will be just one of many materials and choices that go into a room, the solid stone surfaces are the most striking highlight and a significant proportion of the budget. This is where the AG Stoneworks team can assist with selection and procurement of this key element.

Customer Experience

At AG Stoneworks we believe that customer experience and satisfaction is paramount. For our customers there can be no one-size-fits-all strategy – the approach is all about listening and offering alternatives that come from experience and great product knowledge.

People who engage an interior designer often do so precisely because they don’t have the time to do their own research of materials and finishes. You will be working hard to meet their needs, even where they don’t have the knowledge to articulate them yet. By involving AG Stoneworks you are on-boarding an ally in that process. We have the flexibility to work with you or directly with your client in the ratio and style that works for you.

The full AG Stoneworks team in their warehouse, amidst stone slabs and machinery, demonstrating their dedication to quality fabrication.

Our expertise can ease the customer journey through

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Stone selection

The sheer variety of materials available in stone can be overwhelming for the end user. That is true of natural stones, where the names for materials sold as granite or marble can cause massive confusion. Add in ceramic, “sintered particle”, “quartz” and other man-made options, and you have a perfect storm.

  • Our experienced team will use our design knowledge to help select and source the best materials to fulfil the aesthetic and practical requirements of the brief, bringing your vision to life.
  • Having good working relationships with all major brands of reconstituted stone, quartz, mineral surfaces and sintered/porcelain slab manufacturers, as well as trusted natural stone wholesalers, our sales team keep abreast of the very latest in materials and designs on the market. Follow our monthly Journal for design trends and industry news. See lists of partners/suppliers.
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Choosing profiles and design features

AG Stoneworks can create edge profiles, curves and other design features which provide further opportunity for your client to express individuality.

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Templating

Our experienced templaters not only produce a digital template for manufacture which can be sent to you for approval, but also offer invaluable advice on design elements and assessment of any health and safety issues.
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Optimum fabrication:

  • High quality production on state of the art machinery including waterjet cutting.

  • Stringent quality control checks

  • Achieving the best usage from the available slabs. AG Stoneworks work exceptionally hard to create the best vein-flow, be it book-matched or vein-matched. Working together with our Head-stone Mason we can select the best parts of the slab to use on the most impactful areas of the layout.

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Installation

Employed, fit teams, with many years of installation experience, fitting to the highest possible standards.
BRANDS WE WORK WITH

Industry Partners

BRANDS WE WORK WITH